January 20, 2014

Voice Continuity

According to the Institute for Business and Home Safety, an estimated 25 percent of businesses do not reopen following a major disaster.Communications is the most essential component to any business, so it is imperative that the communication with your customers and clients is not disrupted no matter what takes place. It’s always important to have a disaster recovery plan– but if you have the right technology in place, you can worry less about recovery, as your business will be prepared for anything.

Here are 5 must-have technology tools to prepare your business for disasters and keep your communications intact.

Cloud-based Phone System
When it comes to business phone systems, using a service that’s stored in the cloud is crucial to averting a disaster. Cloud-based phones allow you to re-route your business calls to your cell phone so you never miss important calls. You can also use a softphone to launch a virtual call from your computer or mobile device using your business phone and check your voicemail and make and receive calls from home with your same business number and extension. With 100 percent cloud-based systems like OfficeSuite® Phone, you have the advantage of unlimited access to your entire system remotely – all your features, settings and services can be accessed and managed through a secure online portal from any device.

Email Access
Ensuring that all employees have an application on their smartphones or other mobile devices that allows them to access email is critical. Email is essential for communicating both internally and with your customers and will allow your employees to work remotely whether your physical office is open or not.

Video Conferencing
Advanced video conferencing solutions are one of the greatest tools for every business. They enable you to meet internally and with your clients face-to-face from anywhere in the world. This is the perfect solution for your day-to-day business, but especially to have in place for bad weather or disasters that may prevent your employees from making it into the office. It’s as simple as having everyone connect to the Internet and using video conferencing to share presentations and individual documents and meet for seamless collaboration at anytime.

Online Fax
We all have clients who still communicate through fax, but thankfully, you no longer need to rely on your physical fax machine at your office. With online fax, your employees can send and receive important and confidential faxes securely from any device so you never have to worry about fax interruptions in the wake of a disaster.

Cloud Sharing
Using a cloud-based file-sharing application to collaborate on document and presentation edits is definitely important for ensuring that none of your critical projects are interrupted in the wake of a disaster. These applications allow you to see who is making changes while leaving comments and having discussions. It keeps everyone on the same page and allows projects to move forward, no matter where you are.

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