Business continuity

Business Continuity means more than just Data Back ups

Though many companies use the terms “disaster recovery” and “business continuity” largely interchangeably, they are not the same. It is critical to understand the difference and meaning of both terms. Disaster recovery is the ability, after a disaster, to get critical data back, and critical applications running again. Business continuity is more than that. It is Read more about Business Continuity means more than just Data Back ups[…]

Your data center needs the cloud

Why Your Data Center Needs the Cloud

    Over the last several years, the approach to data management has changed significantly. Corporations with large internal data centers requiring hundreds of servers are drastically reducing the amount of equipment needed due to innovations in technology. This widespread “shrinking data center” movement is said to be a result of increased virtualization and the Read more about Why Your Data Center Needs the Cloud[…]

Why you should ditch your PBX and move to the Cloud

  Why you should ditch your PBX and move to the Cloud Small- and medium-sized businesses (SMBs) often have concerns about moving from their old PBX to the Cloud. It can seem overwhelming and expensive, but the process is actually quite the opposite. The Cloud will help simplify the way your business operates by removing Read more about Why you should ditch your PBX and move to the Cloud[…]

Use cloud for disaster

Winter Is Coming! Avoid Lost Productivity through Cloud-Based Services

With snow and ice storms, sick employees and other disruptions imminent this winter, small- and mid-sized businesses (SMBs) are turning to cloud-based solutions to maintain employee productivity.  Cloud-based services, including VoIP technology, allow companies to effectively manage remote workers and keep lines of communication open during unexpected or planned closures.

10 Steps to Recovery from a Disaster: “Hark I hear the cannons roar!”

My father once told me a story about an out of work actor. He got a one line role in a Broadway performance. He had to say “Hark, I hear the cannons roar”. He dutifully practiced his lines every day for hours until the scheduled performance. Finally, at the opening night, it’s time for him Read more about 10 Steps to Recovery from a Disaster: “Hark I hear the cannons roar!”[…]

Disaster avoidance

Recommended Strategies for Disaster Recovery and Avoidance

Anything could constitute as a disaster when you run a business. Hurricanes, cyber-attacks, car accidents resulting in downed power lines – they all have the potential to cause network or system downtime, which means lost profits and likely angry customers. It’s for this reason that communication platforms and data storage are two areas that businesses Read more about Recommended Strategies for Disaster Recovery and Avoidance[…]

Disaster Recovery Image

Stay Afloat With Business Continuity

What are we talking about when we say “business continuity”? Business continuity is defined as the capability of an organization to continue delivery of products or services at acceptable predefined levels following a disruptive incident. It’s not something implemented at the time of a disaster – instead, it’s those activities businesses perform daily to maintain Read more about Stay Afloat With Business Continuity[…]

Customer Service in a Diaster

How to respond to customers in a crisis

  Strong customer service across all platforms at any time of day, even during an emergency, is a deceptively simple way for companies to differentiate. However, while 80% of companies believe they deliver a good or superior customer experience, only 20% of their customers agree.* A crisis can act as an unwelcome microscope that makes Read more about How to respond to customers in a crisis[…]

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