Disasters small and large can and will affect your business if you are not prepared. Having a concrete continuity plan that is shared among management and staff is mission critical.
With snow and ice storms, sick employees and other disruptions imminent this winter, small- and mid-sized businesses (SMBs) are turning to cloud-based solutions to maintain employee productivity. Cloud-based services, including VoIP technology, allow companies to effectively manage remote workers and keep lines of communication open during unexpected or planned closures.
The holidays are right around the corner and for many businesses, this can be an extremely busy time with increased call volumes, sales and varying staffing needs, availability and business hours. Here are some of the key ways that using the right phone system and phone features will ensure your business is prepared for the Read more about Preparing Your Business for the Holidays[…]
Winter Storm Juno was one of the first of the big storms of 2015. Before the next big storm of the winter season hits, here’s how to ensure your business stays connected. For businesses that use Broadview Networks’ cloud-based OfficeSuite® Phone, keeping in touch when their office must close is easy. Since the system is Read more about Prepare Your Business for Winter Storms[…]
As technology has gotten more complex, conventional wisdom would have us believe that it’s also gotten more secure. In fact, the opposite holds true: more complex technology can be subverted or can simply fail in plenty of new and unfortunate ways. Any business that relies on communication technology and expensive infrastructure makes itself susceptible to Read more about How Cloud Phone Systems Can Help Avoid Tech Disasters[…]
My father once told me a story about an out of work actor. He got a one line role in a Broadway performance. He had to say “Hark, I hear the cannons roar”. He dutifully practiced his lines every day for hours until the scheduled performance. Finally, at the opening night, it’s time for him Read more about 10 Steps to Recovery from a Disaster: “Hark I hear the cannons roar!”[…]
Now is the perfect opportunity and reminder to take a look at the backup procedures you have in place for your organization. After all, your data is the single most valuable asset your company has. Almost every business today relies upon information technology, and this means that more companies are adopting applications that are crucial to Read more about The Key to Business Longevity is in Your Backup[…]
Anything could constitute as a disaster when you run a business. Hurricanes, cyber-attacks, car accidents resulting in downed power lines – they all have the potential to cause network or system downtime, which means lost profits and likely angry customers. It’s for this reason that communication platforms and data storage are two areas that businesses Read more about Recommended Strategies for Disaster Recovery and Avoidance[…]
What are we talking about when we say “business continuity”? Business continuity is defined as the capability of an organization to continue delivery of products or services at acceptable predefined levels following a disruptive incident. It’s not something implemented at the time of a disaster – instead, it’s those activities businesses perform daily to maintain Read more about Stay Afloat With Business Continuity[…]
Strong customer service across all platforms at any time of day, even during an emergency, is a deceptively simple way for companies to differentiate. However, while 80% of companies believe they deliver a good or superior customer experience, only 20% of their customers agree.* A crisis can act as an unwelcome microscope that makes Read more about How to respond to customers in a crisis[…]