Strong customer service across all platforms at any time of day, even during an emergency, is a deceptively simple way for companies to differentiate. However, while 80% of companies believe they deliver a good or superior customer experience, only 20% of their customers agree.* A crisis can act as an unwelcome microscope that makes Read more about How to respond to customers in a crisis[…]
Disasters can be classified in two broad categories. The first is natural disasters such as fires, floods, hurricanes, tornadoes or earthquakes. The second category is man-made disasters to include security incidents, equipment failures, arson, sabotage, and even file deletions. While preventing disasters is very difficult, measures such as good planning which includes mitigation measures can Read more about Getting Started in Disaster Recovery: Lessons Learned, Insights Shared[…]
Data back up and disaster recovery are both complicated and crucial. It is all about planning, attention to detail and faultless execution. By way of a parable: Imagine that you are all dressed up for a special occasion. You know that appearance is important. You try everything in your power to look your best. Except, Read more about Data Back Up – it’s like repairing holes in your socks![…]
Nearly every business, especially in recent years, has become so inextricably reliant upon their data in order run their company. Simply put, data must be available to anyone who needs it and it must be available at the exact right time. Unfortunately, most companies still use an inferior form of data backup such as tape Read more about Protect data in event of natural disasters, power outages, employee errors or emergency situations[…]